FAQ – Alpha Drive

General

I got into an accident, what should I do?

Take down details of other parties involved in the accident, such as name, license plate number and contact number. If there is injury involved, a police report must be made. An accident report must also be made at our assigned authorised workshop within 24 hours. Contact us to notify us of the incident and we will advise you further.

What if my vehicle breaks down?

We have our assigned workshops with 24-hour towing services that will take care of all your roadside needs.

What kind of payment methods do you accept?

We accept VISA/Mastercard/NETS and cash payments at our office. For remote payments, we accept internet bank transfers to our designated account.

Short term rentals

How early in advance must I book my vehicle?

There is no need to book your vehicle in advance. However, our vehicles are rented out on a first come first serve basis. As such, if you are certain you wish to rent your car on a particular date, it would be preferred to place a cash deposit to secure the car.

How do I confirm my vehicle booking?

You can make certain of a rental car booking by making a small deposit in advance. Contact us to reserve your vehicle today.

Is a security deposit needed when renting a car short term?

We require a small cash deposit ranging from $200 to $500 for day to day rentals. The deposit will be refunded to you immediately when you return the vehicle.

What time can I collect or return the vehicle?

You may choose to pickup car any time between 10am – 6pm on weekdays, subject to availability. For weekend collections and returns, kindly contact us for availability.

Can I drive to Malaysia?

When booking your rental car, it will be stated if the vehicle is eligible for Malaysia usage. You may also drop us a text to check if the vehicle you would like to book is eligible.

Is there a mileage cap?

We do not impose a mileage cap. Feel free to enjoy your drive!

Do you rent to P-plate holders?

Unfortunately, we are required by our insurance company to impose an age restriction of 22 years with a minimum of 2 years driving experience.

Uber & Grab car rentals

Do I need to register a business profile with ACRA to rent with Alpha Drive?

For Uber drivers, there is no need to register a business profile when you rent with us. If you with to drive with Grab, you will need to register a business profile.

How do I pay for my rental costs?

Paying for your vehicle is easy. Your rent is simply deducted at the end of the week from your Uber earnings so you can focus on your drive. For Grab drivers, payment can be made by GIRO payments weekly.